Onsite IT Support: IT Helpdesk and Deskside services
IT Pattana offers onsite Helpdesk and Deskside support at the customer's premises in Rayong. IT Pattana's goal is not only Helpdesk but rather Service Desk service according to the ITIL framework .
We are not merely report the user troubles but rather try to solve the troubles at the first calls.
Our Onsite IT Helpdesk supports cover:
• Single Point of Contact (SPOC) for all IT related trouble tickets and requests
• Log, Classify the IT ticket severity, Escalate IT tickets, IT problem resolutions
• Coordinate with IT Level 2 or IT Application support teams to solve the IT problems according to the Severity Level or Criticality Level of the IT tickets
• Follow up, Close and Report the IT Metric report
• Create User Satisfication Scorecard for continuous IT service improvement
• Create and Maintain IT Process and Procedure documents
Our Onsite IT Deskside supports cover:
• Solve PC, Laptop, Notebook problem tickets at end user desks
• Solve OS, Software and Application problems
• Update Microsoft patch, Anti Virus definition, Spyware and Malware Protection software
• Move Add Change (MAC) request support
We provided flexible Onsite IT Helpdesk and Deskside services for Rayong area with scheduled IT onsite services, and ad hoc IT onsite services.
Also, many Rayong customers find it most effective when combining with our Remote IT support. Contact us to find the best IT support structure for your business.
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